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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.
IT Store Services Analyst
Apply nowJob no:514973 Work type:Full time Location:VIC - Metro Categories:Information Technology
Australian owned and operated retail business
Hybrid role! Career Progression, Team Member discounts & Profit Share
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Who we are:
Spotlight Group Holdings (“SGH”) is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
The IT Store Services team is part of the overall End User Services Department in IT and plays a crucial role in supporting our store network. We currently support over 250 Spotlight, Anaconda and Harris Scarf stores located throughout Australia, New Zealand, as well as Malaysia and Singapore.
What you will be doing:
Provide Systems Support (level 2 & 3 support) to store users, including, but not limited to POS software and hardware, including EFTPOS, Mobile/PDA devices, LAN & WLAN networks, Telecommunication services, WIFI Technology and Mobile Device Management
Store Setups and Relocations - Management of store projects including new, renovated or relocated stores including ordering of all services and equipment for store projects
Install and/or replace hardware and troubleshoot other IT issues on-site, in new or existing stores
Store System Upgrades / Maintenance - Manage system configuration to ensure systems are configured correctly and consistently
Create and maintain technical documentation of system setup and maintenance processes
Responsible for the ordering of all services and equipment for store projects and follow detailed project plans to complete all store setup and relocation tasks
Install all IT equipment in new or relocating stores
About You:
Must have prior demonstrated experience with IT level 2 or 3 support for a medium to large organisation
Must have a Current Driver’s License - Ability to travel interstate and internationally
A passion for retail and strong customer focus with prior experience working in a retail environment
Ability to communicate with a wide range of system users with varying levels of computer literacy
We’re looking for someone with hands-on support experience in POS systems within a retail environment. Familiarity with platforms such as Retail Directions or Surefire is highly desirable, though not essential.
Ability to work effectively in a fast-moving and changing environment
Knowledge of Windows operating systems and SQL Database systems
Experience in troubleshooting hardware and software issues.
What’s in it for you?
Along with the incredible career- growth opportunity of being part of this brand-new team, we can offer you
Great salary base + Super + Profit Share + Work Flexibility
Career progression & personal development
A culture that rewards initiative and creativity
Centrally located office, close to south Melbourne market, for when we return to work
Benefits- team discount, EAP, gym discounts and more
To apply, please complete our online application form and submit an up-to-date resume.
You must have unrestricted working rights in Australia to be considered for this position
Only shortlisted candidates will be contacted No agency enquiries or applications please
Advertised: AUS Eastern Standard Time Applications close:
You will ensure that our stores can operate effectively with the right technology to allow them to “sell”. | Hybrid Role | 1st point of contact | Profit Share | Discounts| Progression & Development
You will ensure that our stores can operate effectively with the right technology to allow them to “sell”. | Hybrid Role | 1st point of contact | Profit Share | Discounts| Progression & Development
Found the perfect Harris Scarfe role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Harris Scarfe employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Harris Scarfe and your responsibilities and entitlements.
